ALEXANDRIA, La. - Family members of an elderly woman are accusing an Alexandria nursing home of abuse. They say their loved one was hit and scratched while she was living at Naomi Heights nursing home. News Channel Five's Nolan Crane reports.
Casey Couvillion says she is still in shock.
"My mother in law needed medical attention, emergency medical attention, no one called me," says Casey Couvillion.
She says Sunday morning, her 72 year-old Mother-in-law was found at Naomi Heights nursing home, badly bruised and scratched.
"She has bruises on her arms, her mouth; her hand is really scratched up. the scratches go away from her so; it looks like someone scratched her standing beside her because she can't get her hand in that position because she is kind of crippled," says Casey Couvillion.
Couvillion says she does not see how her Mother-in-law could have done this to herself.
"She can't walk, she broke her hip probably 8 or 9 months ago, she has zero strength in her arms, she can't even pull herself up to sit up, she can't sit up on her own," says Casey Couvillion.
Couvillion says a caregiver notified her of the injuries, but claims when she arrived at the nursing home, the injuries were not the staff's main concern.
"When I got there, they were so worried about who called me instead of what happened and that was really a slap in the face," says Casey Couvillion.
Naomi Heights nursing home says its reputation has been solid for years. They say this is the first time this kind of allegation has been made. They released a statement to us saying, "We have received an allegation of abuse and are currently investigating the allegation thoroughly…At this point in the investigation, the allegation of abuse cannot be substantiated."
They continued, by saying they take pride in screening their caregivers carefully:
"If at any time, abuse does occur by a staff member, the facility will take immediate action to prosecute and report their actions to all proper agencies to insure that individual cannot work in any other nursing facility in the future."
Couvillion does say there are many good people who did care for her mother-in-law at Naomi Heights. She says she is now taking over as caregiver, and trying to do her best, to help her mother-in-law get the care she deserves.
"You hear about these things on the news but you never expect it to happen to yourself or your loved one. Just keep an eye open," says Casey Couvillion.
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