Cleco: Customers be alert for fraudulent calls - KALB-TV News Channel 5 & CBS 2

Cleco: Customers be alert for fraudulent calls

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PINEVILLE, La. (KALB News Channel 5) – Cleco customers are again receiving fraudulent calls from people claiming to be Cleco representatives.

According to a release from Cleco, the individuals are demanding payment of bills or face power disconnection. Cleco said they would like to remind all customers that they do not call asking to wire money for bill payments. The company does not tell customers where to pay their bills or the type of payment method they should use.

Many of the calls come from a 512 are code. However, the company encourages customers to assume any call that demands immediate payment is fraudulent.

"The callers mainly are dialing business customers' cell phones; however, callers have targeted some residential customers, too," said Shirley Turner, general manager of customer experience management for Cleco. "We are working with law enforcement officials to help track these calls, but the best way for customers to protect themselves is to contact Cleco if they receive a call demanding payment."

The fraudulent calls began in July, but until recently the calls had seemed to stop. It is undetermined if the current calls are connected to the July calls.

"We cannot stress enough that Cleco will not contact customers by phone to demand payment," said Turner. "We do sometimes use an automated system to notify customers of possible disconnection when we do not receive payment. However, our representatives will not call and tell customers where or how to pay their bills."

Cleco customers who receive these fraudulent calls should report them to Cleco at 1-800-622-6537.

For more information about Cleco, visit www.cleco.com.

 

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