Cleco warns customers of bill collecting scam - KALB-TV News Channel 5 & CBS 2

Cleco warns customers of bill collecting scam

Posted: Updated:

PINEVILLE, La., (KALB News Channel 5) – Cleco warns its business and residential customers to be aware that fraudulent callers are continuing to demand bill payment or face power disconnection.

"Callers are continuing to misrepresent themselves as Cleco employees and demanding that customers make a quick payment for an unpaid balance on their utility bills," said Shirley Turner, general manager of customer experience management for Cleco. 

"The scammers are calling customers' cell, home and business phones saying their power will immediately be disconnected if they do not pay their bills. We do not follow those types of procedures for overdue balances."

For customers' protection, Cleco gives three important points regarding unpaid electricity bill balances:

  • A Cleco representative will not call customers demanding payment.
  • Cleco will not tell customers the type of payment method to use to pay their bills.
  • Cleco will not suggest a location where a bill should be paid.

Callers began making fraudulent calls July 2013, and they have continued sporadically throughout the year.

"We are just now learning that the scam is beginning again. Our goal is to forewarn our customers so that no one falls victim to this scam," said Turner.

Cleco is working with law enforcement officials, but suggests that customers should hang up the phone if they are in doubt when receiving calls regarding unpaid balances.

Call Cleco at 1-800-622-6537 or visit a customer service office to inquire about a billing question or suspicious telephone call.

  • Most Popular StoriesMost Popular StoriesMore>>

  • New mom's twin girls keep her going after paralyzing accident

    New mom's twin girls keep her going after paralyzing accident

    Tuesday, September 16 2014 8:03 PM EDT2014-09-17 00:03:32 GMT
    ALEXANDRIA, La. (KALB News Channel 5) Just two months after having twin baby girls, 28-year-old Jennifer Eding was in a car accident that left her paralyzed from the chest down.More >>
    ALEXANDRIA, La. (KALB News Channel 5) Just two months after having twin baby girls, 28-year-old Jennifer Eding was in a car accident that left her paralyzed from the chest down.More >>
  • Tioga RPSO detectives make arrest in aggravated burglary

    Tioga RPSO detectives make arrest in aggravated burglary

    Tuesday, September 16 2014 12:15 PM EDT2014-09-16 16:15:57 GMT
    (KALB News Channel 5) - On September 15, 2014 at approximately 11:56 a.m., Rapides Parish Sheriff's Office deputies from the Tioga Sub-station responded to the 3200 block of Rigolette Road in Tioga in reference to a burglary that had occurred sometime in the early morning hours.More >>
    (KALB News Channel 5) - On September 15, 2014 at approximately 11:56 a.m., Rapides Parish Sheriff's Office deputies from the Tioga Sub-station responded to the 3200 block of Rigolette Road in Tioga in reference to a burglary that had occurred sometime in the early morning hours.More >>
  • RPSO investigates Boyce electrocution

    RPSO investigates Boyce electrocution

    Tuesday, September 16 2014 8:29 PM EDT2014-09-17 00:29:40 GMT
    BOYCE, La. (KALB News Channel 5) - At approximately 2:00 p.m., Rapides Parish Sheriff's Office received a call from the 911 Center in reference to two subjects being electrocuted in a field they were working in off of LA Highway 1200 near Boyce.More >>
    BOYCE, La. (KALB News Channel 5) - At approximately 2:00 p.m., Rapides Parish Sheriff's Office received a call from the 911 Center in reference to two subjects being electrocuted in a field they were working in off of LA Highway 1200 near Boyce.More >>
Powered by WorldNow
Powered by WorldNow
All content © Copyright 2000 - 2014 WorldNow and KALB. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service.