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Transformation of legacy business and operational systems will enable new, advanced and converged next-generation services
ST. LOUIS, April 30, 2014 /PRNewswire/ -- Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services and Telkom South Africa (Telkom SA), the country's largest fixed-line provider and a growing wireless carrier, have signed a managed services agreement in which Amdocs will provide a converged business support and operations support systems (B/OSS) platform. The agreement extends a one-year contract signed in 2013 to four years.
The transformation project will provide an enhanced customer experience across Telkom SA's lines of business, customer segments and channels as well as the flexibility and agility to introduce new products and services. Amdocs will also provide end-to-end management of Telkom SA's billing operations, covering application development, integration management, testing, maintenance and bill production, including e-billing.
By consolidating operations on Amdocs' billing and convergent charging systems, Telkom SA will be able to offer its customers innovative pricing bundles and new, value-added services, such as mobile payments. In addition, Telkom SA will be able to deliver a compelling customer experience, as well as increasing opportunities for up-selling and cross-selling across different lines of business, thereby maximizing revenue and driving growth.
"Amdocs' market-leading billing and convergent charging systems, coupled with our industry-specific services and operational capabilities, gives our managed services customers full accountability and expertise in supporting their highly complex environments," said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. "With Amdocs handling its day-to-day operations, Telkom SA will be able to focus on its customers, marketing initiatives and business growth."
Amdocs' customer experience systems have been deployed at Telkom SA since 1999, including billing, customer relationship management and order management.
About Telkom South Africa
Telkom is a leading communications services provider in South Africa and on the African continent, offering business, residential and payphone customers a wide range of services and products, and providing converged services in support of the company's mission statement - seamlessly connecting people to a better life. As of 30 September 2013, Telkom SA had approximately 3.7 million telephone access lines in service and 183,880 ports connected via MSAN access.
Consolidated operating revenue was R16.2 billion and profit after tax R773 million for the year ended 31 March 2013, excluding the net curtailment gain. Total assets amounted to R39.6 billion and equity attributable to the owners of Telkom to R21.5 billion as of 30 September 2013. The group generated free cash flow of R33 million for the period ended 30 September 2013.
For more information, visit Telkom SA at www.telkom.co.za
For more than 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of $3.3 billion in fiscal 2013, Amdocs and its 22,000 employees serve customers in more than 80 countries.
Amdocs: Embrace Challenge, Experience Success.
For more information, visit Amdocs at www.amdocs.com
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2013 filed on December 09, 2013 and our Form 6-K furnished for the first quarter of fiscal 2014 on February 11, 2014.
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