Driving More But Enjoying It Less? - KALB-TV News Channel 5 & CBS 2

Driving More But Enjoying It Less?

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(NBC) The American customer satisfaction index is out and it's not good for the auto industry. Of the 21 vehicle brands included in this years survey, 16 got lower scores compared to last year's rating.

The Honda Acura, Cadillac and GMC took the biggest hit. Buick and Chevrolet were the only brands to show an increase in customer satisfaction.

Industry experts blame fewer incentives and higher expectations for the dip in vehicle satisfaction levels.
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